Our Company
We started our business in Winnipeg and remain a local company. While we manage printer fleets nationally, our success and growth has been predicated on serving the needs of our customers in Winnipeg and Manitoba at large.
Our Core Values
Our Vision
To Simplify Office Printing - Carlyle helps keep offices productive so organizations can focus on what matters most... their customers.
Our Mission
To shed light on the total cost of operating a printer fleet, and bring significant savings in time and money to our customers.
Our Core Values
Create Happy Customers
Customers are at the heart of everything that we do as we focus on making decisions that will create raving fans one customer at a time. We systematize the predictable so we can personalize the exceptional and deliver a great customer experience with every Carlyle contact.
Make a Difference Today
Each member of the Carlyle team strives to make a difference in the lives of their work mates and customers each day. That takes a positive attitude, and initiative to find the way to make that difference. Sometimes it is small like a compliment or smile, other times it is a new way to do things to improve efficiency and the customer experience. But everyday they come to work with the goal to hunt, find and execute making a difference in the lives of our customers and team mates.
Own It
There is always a reasonable explanation of why things didn't work out the way it was planned. In many places people would accept that they did their best and will try harder next time. Not at Carlyle. We are accountable and responsible to meet and exceed our customer's expectations. Until that is achieved it is on us. Each member of the team takes ownership to do what it takes to make the situation right. That takes determination, and persistence to get the job done right, and right is when all the people involved are satisfied.
Think Team
We place a high value on teamwork, working hard to hire the right attitudes and cultivating Carlyle behaviors. Our organization operates like a well oiled machine and when that machine is in need of maintenance our team members are always willing to jump in and do what is needed to keep things running smoothly. We drive change through positive experiences and take the initiative to be the first to offer a helping hand.
Happy Team
A happy team is an engaged team. An Engaged team delivers a better customer experience and creates a great place to work. We want our team to love what they do and come into Carlyle excited to tackle the opportunities and challenges we face on a day to day basis. We want Happy employees through helping them develop their skills, help them realize their goals, and giving them the opportunity to share feedback and new ideas in a safe environment.
Why Customers Choose Carlyle
Local
We are a locally owned, Winnipeg based company servicing customers across North America. All core functions of our business are in Winnipeg, in one office and available to you at one phone number. Proximity to our core units promotes collaboration across teams to quickly resolve any issues. The collaboration promotes creative, customized solutions for our customers.
Service
Service is where we hang our hat. We've undertaken a number of unique measures that have made our service delivery the best in the industry:
- Geographic Technician Assignment
- Mobile van stock of parts needed to service devices
- Third party aggregated net promoter score
- Total Call Checklist - every service call is a maintenance call
Carlyle manages print devices and supplies toners to customers located across Canada and our expansion into the USA is on the rise.
Service Commitment
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy their customers are. Here at Carlyle Printers, Service & Supplies Ltd. we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system - www.netpromoter.com. For more info please click here.
Our Partners
We choose our equipment partners carefully. We learned long ago that not all copier equipment is created equally. HP and Canon have both been market leaders for the last several decades providing cutting edge technology while maintaining consistent quality in the marketplace.
Our Team
You will see on this site our Corporate Values. Those 5 attributes is in each of our Team Members, and department teams. Carlyle has 5 Teams (some would say departments). Each led by a Team Leader.
Logistics Team
Responsible to ensure we have the inventory in stock, and you receive it on time.
Administration/Operations
Responsible to take your orders, issue your invoices, manage your contracts.
Service Team
Responsible to install your new devices, and keep them up and running to your satisfaction.
Sales Team
Responsible for finding solutions for our customers to save them time and money.
Local Ownership Team
Responsible to create an environment for the Carlyle Team to thrive in our quest to live our values and create Happy Customers.
Operations Team
Service Team
Sales Team
HP Elite Partner
Carlyle Printers, Service & Supplies works hand in hand with HP as an HP IPG Printing Elite Partner.
With our focus on providing managed print services to medium to large sized businesses and HP’s commitment to being a leader in print technology solutions, we work together to provide our customers with solutions that will reduce costs and increase efficiency.
To qualify as an HP Office Printing Elite Partner Carlyle has:
- Completed over 70 plus hours of imaging and print technical and sales training.
- Committed to maintaining a full staff of sales reps and printer engineers who are fully trained on HP printing and imaging products.
- Demonstrated a successful track record of providing managed print services.
HP’s Elite Partner program coupled with our experience in providing clients with printing / imaging infrastructure optimization and managed document workflow strategies will result in savings and efficiencies for your business.
Call our sales team today to talk about how you can benefit from this partnership program.
Contact UsCanon Authorized Dealer
Canon is one of the leading manufacturers of Imaging Technologies in the world. You will find their world class camera imaging technologies in every one of their copier devices. The three dimensional imaging capabilities is not paralleled.
The same serious attention to detail that Canon puts into their manufacturing process, they put into their authorized dealer selection process. Carlyle Printers, Service & Supplies Ltd. is honored to be the leading Canon authorized dealer in Manitoba. All National accounts sold by Canon Canada that have offices in Manitoba are installed, and serviced by the Carlyle team. Carlyle is unique in having this deep relationship with Canon. It brings with it the strength of this International Company with the flexibility of an entrepreneurial locally owned entity. In this case one plus one equals three.
Carlyle Printers, Service & Supplies managed thousands of Canon devices across Ontario. That story just got bigger with the acquisition of Canon Canada’s Winnipeg Business Solutions Division office. The Manitoba Canon customers will now have 7 service techs to support them, and a staff three times the size of the former Canon Winnipeg office. Carlyle is also the largest Canon printer authorized dealer in Manitoba, managing corporate desktop fleets from some of the largest Winnipeg companies.
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Community Involvement
Building a better community takes efforts both at and away from the workplace
Carlyle Giving Program
Each member of the Carlyle Team gets to have a say in who & how we help our community by selecting a Charity of their choice which Carlyle will make a monetary donation to every year.
Carlyle Dragon Boat Slayers
Carlyle loves to get involved in the community! Every year we participate in the Dragon Boat Festivals in Winnipeg raising funds for various charities such as CancerCare Manitoba and The Dream Factory.
Food, Toy, & Supply Drives
Every holiday season, Carlyle helps the Christmas Cheer Board and assembles & delivers hampers to families provided through their Feed-a-Family program.
Equipment Donations
Carlyle often has used copiers, printers, scanners, and fax machines on hand that can be donated to qualifying nonprofits in the Winnipeg area.
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