We started our business in Winnipeg and remain a local company. While we manage printer fleets nationally, our success and growth has been predicated on serving the needs of our customers in Winnipeg and Manitoba at large.
Our Core Values
To Simplify Office Printing - Carlyle helps keep offices productive so organizations can focus on what matters most... their customers.
To shed light on the total cost of operating a printer fleet, and bring significant savings in time and money to our customers.
Our Core Values
Create Happy Customers
Customers are at the heart of everything that we do as we focus on making decisions that will create raving fans one customer at a time. We systematize the predictable so we can personalize the exceptional and deliver a great customer experience with every Carlyle contact.
Make a Difference Today
Each member of the Carlyle team strives to make a difference in the lives of their work mates and customers each day. That takes a positive attitude, and initiative to find the way to make that difference. Sometimes it is small like a compliment or smile, other times it is a new way to do things to improve efficiency and the customer experience. But everyday they come to work with the goal to hunt, find and execute making a difference in the lives of our customers and team mates.
There is always a reasonable explanation of why things didn't work out the way it was planned. In many places people would accept that they did their best and will try harder next time. Not at Carlyle. We are accountable and responsible to meet and exceed our customer's expectations. Until that is achieved it is on us. Each member of the team takes ownership to do what it takes to make the situation right. That takes determination, and persistence to get the job done right, and right is when all the people involved are satisfied.
We place a high value on teamwork, working hard to hire the right attitudes and cultivating Carlyle behaviors. Our organization operates like a well oiled machine and when that machine is in need of maintenance our team members are always willing to jump in and do what is needed to keep things running smoothly. We drive change through positive experiences and take the initiative to be the first to offer a helping hand.
A happy team is an engaged team. An Engaged team delivers a better customer experience and creates a great place to work. We want our team to love what they do and come into Carlyle excited to tackle the opportunities and challenges we face on a day to day basis. We want Happy employees through helping them develop their skills, help them realize their goals, and giving them the opportunity to share feedback and new ideas in a safe environment.
Why Customers Choose Carlyle
We are a locally owned, Winnipeg based company servicing customers across North America. All core functions of our business are in Winnipeg, in one office and available to you at one phone number. Proximity to our core units promotes collaboration across teams to quickly resolve any issues. The collaboration promotes creative, customized solutions for our customers.
Service is where we hang our hat. We've undertaken a number of unique measures that have made our service delivery the best in the industry:
- Geographic Technician Assignment
- Mobile van stock of parts needed to service devices
- Third party aggregated net promoter score
- Total Call Checklist - every service call is a maintenance call
Carlyle manages print devices and supplies toners to customers located across Canada and our expansion into the USA is on the rise.
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy their customers are. Here at Carlyle Printers, Service & Supplies Ltd. we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system - www.netpromoter.com. For more info please click here.
We choose our equipment partners carefully. We learned long ago that not all copier equipment is created equally. HP and Canon have both been market leaders for the last several decades providing cutting edge technology while maintaining consistent quality in the marketplace.
You will see on this site our Corporate Values. Those 5 attributes is in each of our Team Members, and department teams. Carlyle has 5 Teams (some would say departments). Each led by a Team Leader.
Responsible to ensure we have the inventory in stock, and you receive it on time.
Responsible to take your orders, issue your invoices, manage your contracts.
Responsible to install your new devices, and keep them up and running to your satisfaction.
Responsible for finding solutions for our customers to save them time and money.
Local Ownership Team
Responsible to create an environment for the Carlyle Team to thrive in our quest to live our values and create Happy Customers.
HP Elite Partner
Carlyle Printers, Service & Supplies works hand in hand with HP as an HP IPG Printing Elite Partner.
With our focus on providing managed print services to medium to large sized businesses and HP’s commitment to being a leader in print technology solutions, we work together to provide our customers with solutions that will reduce costs and increase efficiency.
To qualify as an HP Office Printing Elite Partner Carlyle has:
- Completed over 70 plus hours of imaging and print technical and sales training.
- Committed to maintaining a full staff of sales reps and printer engineers who are fully trained on HP printing and imaging products.
- Demonstrated a successful track record of providing managed print services.
HP’s Elite Partner program coupled with our experience in providing clients with printing / imaging infrastructure optimization and managed document workflow strategies will result in savings and efficiencies for your business.
Call our sales team today to talk about how you can benefit from this partnership program.Contact Us
Building a better community takes efforts both at and away from the workplace
Carlyle Giving Program
Each member of the Carlyle Team gets to have a say in who & how we help our community by selecting a Charity of their choice which Carlyle will make a monetary donation to every year.
Carlyle Dragon Boat Slayers
Carlyle loves to get involved in the community! Every year we participate in the Dragon Boat Festivals in Winnipeg raising funds for various charities such as CancerCare Manitoba and The Dream Factory.
Food, Toy, & Supply Drives
Every holiday season, Carlyle helps the Christmas Cheer Board and assembles & delivers hampers to families provided through their Feed-a-Family program.
Carlyle often has used copiers, printers, scanners, and fax machines on hand that can be donated to qualifying nonprofits in the Winnipeg area.Contact Us For More Info