Why Customers Choose Carlyle
We are a locally owned, Winnipeg based company servicing customers across North America. All core functions of our business are in Winnipeg, in one office and available to you at one phone number. Proximity to our core units promotes collaboration across teams to quickly resolve any issues. The collaboration promotes creative, customized solutions for our customers.
Service is where we hang our hat. We've undertaken a number of unique measures that have made our service delivery the best in the industry:
- Geographic Technician Assignment
- Mobile van stock of parts needed to service devices
- Third party aggregated net promoter score
- Total Call Checklist - every service call is a maintenance call
Carlyle manages print devices and supplies toners to customers located across Canada and our expansion into the USA is on the rise.
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy their customers are. Here at Carlyle Printers, Service & Supplies Ltd. we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system - www.netpromoter.com. For more info please click here.
We choose our equipment partners carefully. We learned long ago that not all copier equipment is created equally. HP and Canon have both been market leaders for the last several decades providing cutting edge technology while maintaining consistent quality in the marketplace.