Your MPS Assessment is the journey to answer the million-dollar question.

What is it costing you to print a page today?

Many companies quickly answer with the cost per page they are paying for the copier. That is just a fraction of the answer.

To print a page you have the following costs:

1. Hardware acquisition cost.

2. Toner or consumable cost.

3. Service labor cost.

4. Parts cost.

5. Internal staff cost.

Repeatedly, customers are amazed by just how much time their staff is spending on managing their printer fleet – or the lack of understanding of just how much money is being spent to print a page.

The first step is for Carlyle to arrange to put DCA (Dedicated Collection Agent) on your print server. This software collects performance information on the printers and copiers within your network. The data collected includes number of pages printed in black & white, number of pages in color, page coverage, age of printing device, and service alerts. With the information gathered, we are able to calculate what your real cost to print a page is.

Carlyle has the unique ability to generate savings for our clients in all the areas of printing – resulting in our clients maximizing their savings.

We reduce IT support requirements

I have never met an IT professional that said they love to work on printer issues – it is the lowest use of their skill set and least challenging work leading to reduced job satisfaction. Carlyle helps manage this area, which frees IT professionals to work on higher value activities. With a Managed Print Solution from Carlyle, the IT professional will be able to provide informed decisions, based on the detailed report Carlyle will provide. The end result saves their time, while still giving them the data to make better decisions.

We identify cost, making expense management possible

Carlyle sheds light on the cost to print a page so your energies can be best directed as you see fit. Once you know to print a page on a specific device costs you “$X.XX”, you can start making decisions which are based on value and information. If you are looking to reduce the cost, you will start to look at ways to print less, and quantitatively measure your progress.

On-going management to ensure proper utilization of printing devices

Carlyle manages your fleet of printers to ensure that as your business changes so does your fleet. Through our Managed Print Services we ensure the right device, with the right cost is being utilized to maximize its efficiency.

Proactive monitoring of output devices

Carlyle manages supplies replenishment so your staff doesn’t have to generate PO for each supply item and toner required. We monitor the service alerts on your printers and proactively come to your location to complete preventative maintenance, which can lead to prevention of device break down.

Vendor efficiency

Carlyle is the one call to make to deal with any issues involved in your print fleet. We make it simple – you will receive one invoice per quarter, which covers what you have actually printed. Due to our reliable supply management and preventive maintenance, none of your business’ cash flow becomes invested toner inventory or for keeping parts on-hand.

Once the cost side of the assessment is done we move into the solution phase. Here Carlyle gets an understanding of What, Why and How you are currently printing.

The Goal is to reduce your printing costs. That can be done in four ways.

1. Reduce the total cost of printing that you are spending today. For example my cost per page was 2 cents and now it is 1.5 cents

2. Reduce the amount of printing you do

3. The goal is to educate the users where is the most cost effective place for them to print. This print re-direction also can achieve savings.

4. How internal staff time is being spent on print issues. Handling service issues, purchasing of supplies, and document flows.

The assessment shows us potential solution in all three areas.

For example the picture on the left shows the current multiple vendor and inter-departmental relationship we find in companies. This picture on the right shows you the ideal companies want to thrive for. Clear lines of communication and reporting to the responsible Management teams to achieve maximum efficiency.

Where Carlyle truly shines is in the review and maintenance phase.

Here Carlyle will be conducting consent monitoring:

1. Your toner levels and arranging for toner to be shipped to you proactively so you don’t have to generate a separate PO

2. Printer service alerts that help us set up preventative maintenance calls based on these readings

3. Look at the page usages to see what the utilization rates are (do we have a printer significantly over worked, or the opposite)

This information is communicated in a review process on an annual, semi-annual, or quarterly bases. Providing this fleet analysis helps keep your fleet in peak efficiency, and identifies other areas of potential savings.

Every customer has unique needs and conditions. Our trained professionals will be able to customize a solution that works for your company today, and have the flexibility to change as you do. It all starts by filling out the information below to start the process.

We have hired a third party company to implement the globally recognized Net Promoter Score system for our customers. At the end of every service call our customers receive an e-mail asking one question On a Scale of 1 to 10 how likely is it that you would recommend our company/product/service to a friend or Colleague?

A 9 or 10 is called a promoter, a 7 or 8 is neutral and a 1 to 6 is a detractor. Our independent auditor receives all the customers responses and aggregates our number for us every month.

Carlyle's current Net Promoter Score is: 98.1%!

We offer a wide range of printer services for major brands including:

• Hewlett Packard (HP) Printer Repairs
• Lexmark Printer Repairs
• Canon Printer Repairs
• Samsung Printer Repairs
• Kyocera Copier and Printer Repairs

If you are experiencing a printer problem we can provide the following steps for resolution:

• At anytime you can call our repair and warranty department and speak with one of our technicians about a printer problem you are experiencing to determine what could be wrong and what it might cost to fix. If after speaking with our technicians you feel it would be more economical to replace your printer with a new one, they will refer you to our sales team who can tell you about current promotions and vendor trade in programs.
• You can drop off your printer for repair
• You can schedule an on-site repair call by either logging into your client portal (for existing clients with an account) or click the link below and schedule a service call online. Our commitment is to provide 1 hour response to your request and keep you posted as to the status of dispatching a technician to fulfill your request.

World Class Net Promoter Score Achieved for Over 10 Years