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Carlyle's 2019 NPS Score
Published By: Carlyle Printers, Service and Supplies Admin | Thu Feb 13, 2020
Many companies claim that they have the "best service in the business" but few even have a way to measure how happy customers are. Here at Carlyle Printers, Service & Supplies Ltd., we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system netpromoter.com.
What is a Net Promoter Score?
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer-centric change and improved performance.
The average North American company has a Net Promoter Score® of 30. Some well-loved companies (Costco, Amazon, and Netflix, for example) reach scores into the 70s and 80s.
In December, we received an NPS® score of 96.88, meaning we were ranked 72nd in North America. Overall, in 2019—Carlyle Printers, Service & Supplies Ltd., received an NPS® score of 91.18, ranking 145th in North America.
We are extremely proud of this accomplishment and will continue to work on our customer service efforts. This is something that all of us here at Carlyle Printers, Service & Supplies Ltd., feel passionate about.
For more information, review our annual NPS Brochure.