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Top 3 Printer Problems and How You Can Repair Them

Published By: Eric Johannson | Mon Jan 24, 2022

Printers can sometimes have problems, and of course, this usually happens at the most inconvenient time. We understand this annoyance and are here to help. When your printer or copier isn’t working properly, it can be very frustrating and interrupt your workday. Luckily, we know the tips and tricks to all of the common printer issues and can help you repair your device so you can get back up and running quickly. 

Here are the top three most common printer problems and some simple solutions.   


Click on the issue you have to get the information you need to help solve your printer problem. 

1. Streaks or Lines On Prints

2. Lines on Scanned Documents 

3. The Paper Jam 


Streaks or Lines On Prints   

Print quality is a priority. You work hard and need to print documents that show this. It’s crucial to have clear and crisp prints without any streaks or lines so viewers can not only understand what you are showing to them but also to make a good impression. 

The Cause

The reason you might be getting streaks or lines on your print is because the printhead may be blocked. This can occur with inkjet printers when they are not used frequently. If you have a laser printer, it could be the drum (also known as the imaging unit). 

The Solution

For Inkjet Printers:

1. First, you will want to check the ink levels in your cartridges and make sure they are not empty. 

2. Once you have ruled out that the ink cartridges are ok, go to the support menu on your printer and look for the printhead cleaning option. Select this cleaning option and let this run. Hopefully this will fix the issue.     

    3. Step two might need to be repeated depending on the state of your printhead. Keep in mind this will use up your ink while running. 

    For Laser Printers:

    If you have an all-in-one toner cartridge, start by checking the toner level on the cartridge. If there is less than 30%, this is likely causing the issue, and you will need to replace the toner cartridge.  

    If you have a separate toner and drum unit, you will probably need to replace the drum. Depending on which device you have, your drum unit will only last up to 150,000 prints, so it might have reached it's lifespan. To confirm this, find the life of your toner and drum unit by printing a supplies status report from your reports menu on your printer.   

    If all else fails, it might be time to call a repair service expert. Contact us at 204.790.3881 or complete our contact form. 


    Lines on Scanned Documents

    Your scanner can also sometimes have annoying lines across the pages. This is a common issue and in most cases a simple fix. If you have an MFP or copier and you are getting lines on documents that show up when you try to email or print them there is a 98% chance that you will be able to fix this without a technician! 

    The Cause

    Most likely there is just debris on the reader glass which can be easily wiped away. 

    The Solution

    scanner reader glass First, locate the glass reader on your device. Here is an image of what it should look like. 
    locate debris on scanner reader glass
    Second, look for debris on the glass reader by lining up your scanned document, as seen in the image here, and using it as a guide to find where you need to clean the debris away.  
    wipe away debris on scanner reader glass
    Third, wipe away the debris. We recommend using a cloth with some rubbing alcohol for the best results but window cleaner will work as well. 
    If you don't see any debris that can be wiped away there might be something else going on with your scanner. In this case, give us a call at 204.790.3881 or complete our contact form.  


    The Paper Jam 

    man calling Carlyle Printers, Services and Supplies Winnipeg because his printer is broken

    The paper jam is one of the most common issues a printer faces. Sometimes it’s easy to spot the piece of paper that is causing the issue and sometimes it’s more difficult to find. It is often not difficult to remove the paper(s) yourself and you can be on your way. But what do you do when paper jams become so frequent that it causes a major gridlock to your workflow? 

    The Cause

    Often the answer is that the paper just isn’t inserted into your printer correctly. However, sometimes it’s because the rollers are damaged due to normal wear and tear. Either way, there are solutions to help you avoid getting jammed up. 

    The Solution

    First, make sure you load your paper correctly. You want to fan the pages to ensure they aren’t stuck together and ensure that you don’t overload the tray. The tray should have line markings to indicate the maximum amount of paper to load. If you follow those first steps and are still getting jams, try opening the device and following the paper path to see if you can find the root of the problem. Make sure you turn off your device first or unplug it. Start by opening the paper tray door and then any other doors necessary to follow the route. Remove any dust or debris that looks out of place as you follow the path. When you find the paper jam, investigate why it might be getting stuck. If it looks like there is an obstruction that you can easily remove yourself, gently take it out. Otherwise, if it looks like a part is broken or damaged, you might need to contact a repair person to fix or replace a part.    

    Printers can be fussy, but when they are working correctly, they help keep your office functioning at maximum efficiency. We hope these tips will help you keep your printers running like new. 

    However, sometimes your printer problem is more complicated, requiring a skilled professional. Or you simply don’t have the time! Our service department has a 95% first time fix rate, and we offer our customers an on-site repair services within 4 hours or less


    Reach out today to get the help you need.




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